HELP:

ONCE I PLACE AN ORDER, WHEN WILL MY ACCOUNT BE CHARGED?

ALL ORDERS PLACED ON OUR STORE ARE IMMEDIATELY CHARGED FOR THE FULL COST OF YOUR ORDER. PENDING AUTHORIZATION HOLDS MAY APPEAR ON YOUR ACCOUNT UP TO SEVEN BUSINESS DAYS DEPENDING ON YOUR CARD’S ISSUING BANK UNTIL THE TRANSACTION HAS COMPLETED PROCESSING. IF THE PENDING HOLD DOES NOT DROP AFTER THIS TIME OR YOU BELIEVE THERE TO BE A BILLING ERROR, PLEASE CONTACT US.

WHEN WILL I BE CHARGED FOR A PRE-ORDER ITEM?

YOU WILL BE CHARGED FOR YOUR ENTIRE ORDER, INCLUSIVE OF ANY PRE-ORDER ITEMS, IMMEDIATELY AT CHECKOUT. THIS ENSURES THAT YOUR PRE-ORDER IS RESERVED FOR YOU.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

DEPENDING ON WHERE YOUR ORDER IS WITHIN THE SHIPPING PROCESS, WE MAY BE ABLE TO UPDATE YOUR ORDER WITH A SHIPPING ADDRESS CHANGE, QUANTITY CHANGE OR CANCELLATION. TO REQUEST ONE OF THESE CHANGES, PLEASE CONTACT US AND WE’LL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST! UNFORTUNATELY, WE ARE UNABLE TO MAKE ANY CHANGES TO SIZES IN YOUR ORDER OR SWAP ITEMS.

ONCE YOUR REQUEST IS RECEIVED, ONE OF OUR TEAM MEMBERS WILL NOTIFY YOU VIA EMAIL TO CONFIRM WHETHER OR NOT YOUR REQUEST WAS ABLE TO BE PROCESSED.

PLEASE REMEMBER THAT ALL ORDERS ARE SUBJECT TO OUR RETURN AND EXCHANGE POLICIES, UNLESS OTHERWISE STATED IN THE PRODUCT’S DESCRIPTION OR ORDER CONFIRMATION EMAIL.

 

CAN I PLACE AN ORDER OVER THE PHONE?

AT THIS TIME WE ONLY ACCEPT ORDERS PLACED THROUGH THE WEBSITE AND ARE NOT ABLE TO TAKE YOUR CREDIT CARD INFORMATION OVER THE PHONE. IF YOU’RE HAVING TROUBLE PLACING YOUR ORDER, PLEASE REACH OUT TO US AND WE’LL DO OUR BEST TO HELP TROUBLESHOOT AND GUIDE YOU THROUGH THE ORDERING PROCESS.

CAN I GET A DIFFERENT SIZE OR COLOR THAN WHAT IS OFFERED THROUGH THE STORE?

IF A SIZE, COLOR OR OTHER VARIANT DOESN’T APPEAR ONLINE, IT IS NOT CURRENTLY AVAILABLE FOR PURCHASE. 

WHAT IS THE SALES TAX ON MY ORDER?

SALES TAX IS APPLIED TO ALL DOMESTIC ORDERS. THE TAX IS CALCULATED BASED ON APPLICABLE SALES TAX AND USE TAX LAWS WITHIN EACH STATE.

DAMAGED, INCORRECT OR MISSING ITEMS

WHAT DO I DO IF MY ORDER ARRIVED DAMAGED, INCORRECT OR INCOMPLETE?

IF YOUR ITEM ARRIVED DAMAGED, OR YOU RECEIVED AN INCORRECT ITEM:

PLEASE CONTACT US AS SOON AS POSSIBLE SO WE CAN INVESTIGATE AND RESOLVE YOUR ISSUE. PLEASE ATTACH PHOTOS WITH YOUR SUBMISSION. PHOTOS ARE REQUIRED TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US INVESTIGATE WHAT WENT WRONG AND PREVENT SIMILAR ISSUES FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.

UPON REVIEW OF THE PHOTOS, WE’LL ISSUE A RETURN LABEL TO YOU VIA EMAIL. ONCE THE AFFECTED ITEM IS RECEIVED BY OUR WAREHOUSE, WE’LL SHIP YOU A REPLACEMENT OR REFUND YOU IF THE ITEM IS NO LONGER IN STOCK.

PLEASE BE ADVISED WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN, USED OR WASHED.

PLEASE ALSO BE ADVISED WE ARE ONLY ABLE TO PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS RETURNED WITHIN 30 DAYS FROM THE DATE YOU RECEIVED THE ORDER.

IF YOUR ORDER ARRIVED INCOMPLETE:

PLEASE CONTACT US AS SOON AS POSSIBLE LETTING US KNOW WHAT IS MISSING FROM YOUR ORDER SO WE CAN INVESTIGATE AND RESOLVE YOUR ISSUE. 

PLEASE BE ADVISED WE ARE ONLY ABLE TO PROCESS A REFUND OR A RESHIPMENT FOR THE MISSING ITEM(S) WITHIN 30 DAYS FROM THE DATE YOU RECEIVED THE ORDER.

MY ITEM LOOKS DIFFERENT THAN THE PHOTO

WHAT IF THE ITEM I ORDERED ARRIVES AND IT DOESN’T LOOK LIKE THE PHOTO ON THE STORE?

WE MAKE EVERY EFFORT TO FULLY AND ACCURATELY REPRESENT THE PRODUCT DESIGN, COLOR, AND OTHER PRODUCT DESCRIPTION DETAILS. HOWEVER, AS PRE-ORDERS ARE IN ADVANCE OF PRODUCTION, THE DESIGN TEAM RESERVES THE RIGHT TO MAKE CERTAIN CHANGES IF NECESSARY TO ENSURE THE QUALITY OF THE ITEM PRIOR TO SHIPMENT.

IF YOU BELIEVE THE ITEM YOU RECEIVED DIFFERS GREATLY FROM THE DESCRIPTION, OR YOU BELIEVE THE WRONG ITEM WAS RECEIVED, PLEASE CONTACT US. BE SURE TO INCLUDE A PHOTO OR TWO SO OUR TEAM CAN SEE THE DIFFERENCE IN ORDER TO BETTER HELP YOU.

DIGITAL DOWNLOADS

CAN I GET A REFUND ON MY DIGITAL MUSIC PURCHASE?

DIGITAL MUSIC PURCHASES ARE NON-REFUNDABLE. ALL DOWNLOADABLE OR STREAMABLE MUSIC SALES ARE FINAL, COMPLETE, AND NON-REFUNDABLE. UNDER NO CIRCUMSTANCES ARE WE ABLE TO REFUND THE PORTION OF YOUR ORDER THAT CONTAINS DIGITAL MUSIC.

IF YOU HAVE TROUBLE ACCESSING THE MUSIC, PLEASE REACH OUT TO US AND WE’LL MAKE SURE YOU CAN ACCESS YOUR MUSIC ASAP.